Is your #CustomerExperience really valuable ? http://t.co/eu5YAs4ZWJ #CX #SocialCRM
Getting Social Customer Service Right, The First Time
You may have recently implemented a dedicated social customer service channel for your business, but are you delivering great customer service when customers first come to you? First contact resolution is a key element in successfully achieving customer satisfaction through your social channels.
http://www.conversocial.com/blog/entry/getting-social-customer-service-right-the-first-time
