#SocialMedia to track the consumer journey into #CustomerExperience http://t.co/JnrkImez5u #CX
![Using social media to map the consumer journey to the customer experience | MyCustomer](https://pfabrizio.webfactional.com/wp-content/uploads/2013/05/170x170-ct93.jpg)
Using social media to map the consumer journey to the customer experience | MyCustomer
Social media isn’t just about listening, it’s about driving business through KPIs that map, measure and manage the customer journey.