Book an informal conversation with Paolo
What topic would you like to explore?
1. Digital Customer Service (Road Map / AI integration)
2. Digital Customer Service training paths for your team / agents
3. Speaking (conferences, company meetings)
4. Customer Culture Academy for your entire organization.
5. Coaching 1-to-1 for customer service managers.
Fill in the form: we will get back to you to schedule an informal video chat.
Paolo Fabrizio
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness Digital Customer Service. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).
Selected client companies
