A conversation with Paolo Fabrizio 2023-12-14T18:20:27+01:00

An informal conversation with Paolo Fabrizio

Coffee break with clients

What services are you interested in?

1. Digital Customer Service consultancy (assessment, roadmap, guidelines, tone of voice)
2. Digital Customer Service training paths for your team
3. Speaking programs (conferences, company meetings, Radio / TV broadcasts)
4. Customer Culture Academy to spread customer culture across your organization
5. Coaching 1-to-1 to get your customer service manager equipped for digital challenges.

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Paolo Fabrizio

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker.

In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness Digital Customer Service. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan (Master MADIM).

Selected clients