Coaching Digital Customer Service
Consequently, even the most experienced customer service manager need to acquire new skills to make the most of the opportunities deriving from Digital Customer Service.
Therefore I gathered the wishes of many customer service / contact center managers building up this online course.
I'm talking about people who want to optimize their time.
Who want to know best practices and apply them in their organization.
Who want to have as a coach a Digital Customer Service specialist who for years has helped companies of various industries and sizes.
- You are responsible for a customer service / contact center and are willing to get involved
- You are already convinced of the opportunities of the Digital Customer Service
- You want to upskill / optimize your digital skills
- You are looking for an online customized training itinerary
- You seek constant assistance and interaction with your coach
“If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.”
CEO SI-Net Srl
“Paolo conveys concepts in his course with efficiency and naturalness. He constantly involves participants, making sure that the training becomes super interactive. As a result, in his workshops delivers actionable digital customer service.”
CEO Shopsharing Deutschland
“Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.”
Servizi al consumatore, Dr. Schaer
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Digital Customer Service Lecturer at the Bicocca University of Milan (Master MADIM).