Crisis Response Digital Customer Service
Ideal for Customer Service Manager + Teams
Coach: Paolo Fabrizio
Day 1 Crisis prevention
Day 2 Crisis response
Day 3 Action plan
Consequently, if you do not moderate customer criticisms on these channels in a timely manner, risk to underrate possible fires that may soon put part of your reputation at stake. And your business will suffer accordingly.
The answer to this scenario is Crisis Response, the online course that provides you with tools and knowledge necessary to best prevent, manage and mitigate a potential crisis on your digital channels.
The training course is customized to your specific organization and includes tests, video consultancy sessions and a laboratory where I will help you manage the most complex conversations triggered by your customers. The plus is that the laboratory is an online classroom open to your customer service team (up to 5 people participants).
Thanks to these three days you will be able to build solid protection barriers to protect your customer service, the reputation of your brand and therefore your business.
- You are a customer service / contact centre manager already using digital support channels
- Vuoi want to optimize even the most complex digital conversations
- You are looking for an online customized training itinerary
- You want to let your customer service team grow
- You seek constant assistance and interaction with your coach
All activities will be carried out on a e-learning platform and also video call on each phase.
The laboratory (online class) is open up to 5 participants.
All above amounts include taxes.
Here you can read terms & conditions.
How it works
Reserve your course by personalizing it with the options you prefer
Get the email with payment instructions to purchase your course.
After making the payment, you will receive the link to log into the e-learning platform and we will start the journey together.
“If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.”
CEO SI-Net Srl
“Paolo conveys concepts in his course with efficiency and naturalness. He constantly involves participants, making sure that the training becomes super interactive. As a result, in his workshops delivers actionable digital customer service.”
CEO Shopsharing Deutschland
“Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.”
Servizi al consumatore, Dr. Schaer
1. Where can I buy 'Crisis Response Digital Customer Service'?
On this page filling out the booking form.
2. How can I pay?
Bank transfer (upon booking a course you'll receive full bank details to make payment).
3. Can I pay monthly?
No, in one solution with upfront payment.
4. How do I get to content course (e.g. slides, check-lists, etc.)?
Upon receipt of your payment I'll be sending over to you the credential to get to the e-learning platform
5. How can I get your assistance during the course?
Easy: within the e-learning platforms with internal messaging system or, alternatively via email.
6. Quali attività avvengono in aula online?
Quelle del laboratorio (Crisis Response).
7. How many people can attend the laboratory (Crisis response phase)?
Up to 5 people.
8. How long does this course last?
3 days. Each phase has a specific goal (see training itinerary on top of this page).
9. Which activities are carried out thru video call?
All of them where a duration is shown (see training itinerary).
Digital Customer Service Consultant, Trainer, Author, Speaker.
In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of CustomerServiceCulture.com, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.