Online courses 2020-04-15T22:54:11+02:00

Online courses

Pick the course that fits for you


Develop strategic steps of a Digital Customer Service program and spread the customer service culture.

Integrate your professional skills to become Digital Customer Service Manager.

Learn how to best manage customer criticism and attacks over 'public' online channels.



Optimize your time by managing all the learning path online.

Acquire essential Digital Customer Service skills.

Interact with me during your learning journey.

How it works


Choose the course that's right for you between Roadmap and Coaching and Crisis Response.


Reserve your course by personalizing it with the options you prefer


Get the email with payment instructions to purchase your course.


After making the payment, you will receive the link to log into the e-learning platform and we will start the journey together.


“If you need to get your customer service in great shape, Paolo Fabrizio is the right person for you. In his workshops Paolo communicates clearly, with attention to detail and nuances. An excellent experience and a path that I recommend to everyone.”

Fausto Turco

CEO SI-Net Srl

“Paolo conveys concepts in his course with efficiency and naturalness. He constantly involves participants, making sure that the training becomes super interactive. As a result, in his workshops delivers actionable digital customer service.”

Roberta Papini

CEO Shopsharing Deutschland

“Thanks to his experience and professionalism Paolo managed to understand our the needs and drove us towards the right direction to optimize our Digital Customer Service. Very interactive courses made a difference.”

Dolores Vincenzo

Servizi al consumatore, Dr. Schaer

Your coach

Foto profilo 2017

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker.

In the 90s he took part in the startup of the first online insurance company in Italy, following the customer's entire life cycle. Since 2013 as a consultant and trainer he has been helping companies to harness digital customer service as a business driver. Founder of, author of books and speaker at conferences in Italy and abroad. Lecturer at the Bicocca University of Milan.

He has cooperated with

Ha collaborato con