Terms and conditions

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Terms and conditions 2020-04-02T16:05:25+00:00

Object

This document illustrates the terms and conditions of ‘Customer Service Culture’ online courses service.

Subscription term [only for the ‘RoadMap’ online course]

The ‘RoadMap’ online course includes a subscription to membership services with a duration of 12 months starting from the date of receipt of the transfer. Since tacit renewal is not foreseen, the customer will receive notice by email 15 days in advance and will be free to decide whether to renew or not without any restrictions.

Upgrade of the annual plan

Customers who purchased a ‘Road Map’ online course will be able to decide whether to switch to a new plan or type (for example from ‘Basic’ to ‘Medium’) at the end of the subscription. It will be sufficient to communicate it via email at the time of renewal.

How to access to all online courses

The customer chooses from online courses available in the catalog: ‘RoadMap’, ‘Coaching’ and ‘Crisis Response’. This service must be requested by filling in a special form with your personal details, Tax Code / VAT.

Purchase and payment methods

As soon as the above reservation is made, the customer receives an email in which he is invited to complete the purchase within the following 72 hours. Payment is provided in a single solution and the payment method is bank transfer to the coordinates: IBAN IT31H 03015 03200 0000 00308385 – SWIFT: UNCRITMM – BIC: FEBIITM1 (For international bank transfers use both SWIFT and BIC codes) at Fineco Bank, with beneficiary Mr. Paolo Fabrizio. Please quote as reason for payment the name of the chosen course (e.g. reason: ‘Crisis Response’).

Effective date and specific characteristics of online courses

Access starts from the date of receipt of the transfer and the duration and follows the durations foreseen by the chosen online course. After making the payment, the customer receives confirmation email of the purchase with the credentials to access the resources and services included in the plan he has chosen, through the ‘Thinkific.com’ e-learning platform. Below are the access methods for each of the 4 plans currently available:

‘RoadMap’ online course
BASIC Plan – The customer will receive a specific link to access the ‘audio-course’ podcast files and the checklist. At the same time, he will also receive the contact details [telephone and email] to book the support services included [assistance to manage up to 3 complex cases per year with his customers].

MEDIUM Plan – The customer will receive a specific link to access the ‘video-course’ files, the checklist and the self-assessment test. At the same time, he will also receive the contact details [telephone and email] to book the support services [assistance to manage up to 5 complex cases per year with his customers].

CORPORATE Plan – The customer will receive specific links to access the ‘video-course’ files, the checklist and the self-assessment test. At the same time, he will also receive the contact details [telephone and email] to book support services [assistance to manage up to 7 complex cases per year with his customers] and to book an ‘assessment’ phone call – strategic advice on a topic of your choice of the customer. The call will last between 30 and 45 minutes.

PLATINUM Plan – The customer will receive a specific link to access the ‘video-course’ files, the checklist and the self-assessment test. At the same time, he will also receive the contact details [telephone and email] to book an ‘assessment’ phone call – strategic advice on a topic chosen by the customer. The call will last between 30 and 45 minutes.

In addition, the customer will use the contact details above to book the workshop at his disposal on issues related to digital customer service. The workshop will be delivered at the customer’s offices in Italy, in a single solution and for a maximum duration of 8 hours, with a date chosen by the customer and communicated with at least 15 days’ notice. The travel costs to reach the customer’s location and any overnight stay are already included in the amount paid in the ‘Platinum’ subscription.

‘Coaching’ online course
UPSKILL, PRO and SUPERIOR Plan – The customer will receive a specific link to access the files and to book the scheduled video-consulting sessions

The customer will receive a specific link to access the files and to book the scheduled video-consulting sessions

Disclaimer

Customer Service Culture is not responsible for any discontinuity of online access to the ‘Thinkific’ site where the audio, video, check-list and self-assessment tests are uploaded.pdf).

Costs

All the amounts shown in the online courses and in the related optional plans already include local tax charges (Italy). Eventual bank transfer costs may vary based on your bank conditions and are not included nor can be discounted.

Confidentiality

All customer data will be treated with the utmost confidentiality in accordance with the provisions of current laws on Privacy and ‘GDPR’ and in accordance with the Customer Service Culture Privacy Policy.

Right to modify these terms and conditions

We reserve the right to occasionally review and modify these terms and conditions, notifying customers at least 15 days in advance.

Last updated March 2020, Milan – Italy.