As you probably know some months ago this blog ran on the Blogspot platform. And although everyone criticised Blogspot and praised WordPress, I stayed on the platform for over two years. I thought people simply underestimated what Blogger was capable of. Actually my biggest problem was that I was using one of those free domains.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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