Decrease of customers? Answer your clients’ posts!…

Paolo Fabrizio

2 Aprile 2013

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Decrease of customers? Answer your clients’ posts!…

Decrease of customers? Answer your clients’ posts! http://t.co/g5Mj8Hp1RI #SocialCRM

Paolo FABRIZIO (@Pfabr)April 02, 2013

Do you really need to measure the ROI of social media ? | New Media and Marketing

If you wanted to start to dive into the ROI of social media you could spend countless hours buying and reading books and reading online articles and walk away more confused as ever as the debate around the value of a “like”, fans, retweets or views rages on.

http://newmediaandmarketing.com/do-you-really-need-to-measure-the-roi-of-social-media/social-media/

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano