How ‘Social’ is my customer? What about my Company? #SocialCRM http://t.co/2GgjCgcjCZ
What does customer experience mean in social CRM? | My Social Customer
I’ve seen many vendors and bloggers offering CRM tools for the companies, that really don’t meet the clients’ expectations. Either they are comprehensive platforms with enormous amount of new technology needed to be learnt or solutions for a single stumbling block. Companies consider the whole CRM as a technic instrument instead of seeing it as a strategy.
