Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Amy’s Bakery Meltdown: Yelp Is Broken and Social Flashmobs Apparently Rule

Amy's Bakery | Meltdown Analysis | Social Media TodayYelp may not be the go-to source for restaurant reviews. Why? Amy's Baking Company has 1131 reviews, 99.9% of which are snarky, mean, negative “reviews.” How many of those 1131 reviewers actually ate at the restaurant and how many just piled on for flash mob social media [...]

By | 2013-05-18T10:01:34+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments

5 Ways to Turn Your Facebook Cover Photo into a Call-to-Action That Converts

Facebook Cover Photo Call-to-Action Can Convert | Social Media TodayThe cover photo of your Facebook Page is a great piece of marketing real estate. But how can you use it to drive user actions and conversions? In light of Facebook’s new policy that allows for cover photos to include calls-to-action (CTAs), here are five ways [...]

By | 2013-05-18T10:00:29+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments

The TweetDeck Fiasco

The TweetDeck Fiasco | Social Media TodayEarlier this month, Tweetdeck ended support for Facebook feeds, becoming essentially nothing more than another Twitter client in an already overcrowded field, which doesn't make a whole lot of sense to start with. To make matters worse and even more bizarre, they pulled their apps from Android and iOS [...]

By | 2013-05-18T02:09:15+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments

Fashion Decoded: Lessons from the Geek Chic

Social Media Promotion of Fashion Brands | Social Media TodayEven with the projected 80% increase in online investment by luxury brands in 2013, fashion brands small and large also are significantly recognizing that the silver lining lies in the adoption of a reliable listening strategy. As transient as fashion is, it appears that Geek Chic [...]

By | 2013-05-18T00:30:24+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments