Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

The TweetDeck Fiasco

The TweetDeck Fiasco | Social Media TodayEarlier this month, Tweetdeck ended support for Facebook feeds, becoming essentially nothing more than another Twitter client in an already overcrowded field, which doesn't make a whole lot of sense to start with. To make matters worse and even more bizarre, they pulled their apps from Android and iOS [...]

By | 2013-05-18T02:09:15+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments

Fashion Decoded: Lessons from the Geek Chic

Social Media Promotion of Fashion Brands | Social Media TodayEven with the projected 80% increase in online investment by luxury brands in 2013, fashion brands small and large also are significantly recognizing that the silver lining lies in the adoption of a reliable listening strategy. As transient as fashion is, it appears that Geek Chic [...]

By | 2013-05-18T00:30:24+02:00 Maggio 18th, 2013|Non categorizzato|0 Comments

#Twitter Mobile users are more engaged and follow,…

#Twitter Mobile users are more engaged and follow, on average, more brands. http://t.co/3ZwaXimdwm Paolo FABRIZIO (@Pfabr)May 17, 2013 Twitter: Our Mobile Users Are Younger, More Active & Follow More BrandsTwitter says its mobile audience is more engaged than the average user by following more brands, interacting more with tweets and spend more time using the [...]

By | 2013-05-17T23:19:24+02:00 Maggio 17th, 2013|Twitter|0 Comments

Yahoo! Integrating Tweets into its Newsfeed

Tweets Integrated into Yahoo! Newsfeed | Social Media TodayIn the latest in an ongoing series of moves to shake things up, Yahoo announced a new partnership with Twitter Thursday that will see select Tweets being folded into the Yahoo newsfeed.http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/BWcpV2Lthx8/yahoo-integrating-tweets-its-newsfeed

By | 2013-05-17T21:51:32+02:00 Maggio 17th, 2013|Non categorizzato|0 Comments

SEO Tailored to a Spanish-Speaking Audience in the US

How to Use SEO to Reach Out to Spanish-Speaking Audiences in the United States | Social Media TodayWhat does SEO look like when tailored to a Spanish-speaking audience? Here’s a hint: it’s not about a direct translation of keywords. Basic literary translation theory says that good translations move beyond issues of “letter” (that is, a [...]

By | 2013-05-17T18:55:01+02:00 Maggio 17th, 2013|Non categorizzato|0 Comments