Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Google+ Redesign: This Week in Social Media

Google+ Redesign: This Week in Social Media | Social Media ExaminerWelcome to our weekly edition of what’s hot in social media news. To help you stay up to date with social media, here are some of the news items that caught our attention. What’s New This Week? Google+ Unveils New Design: The new Google+ design [...]

By | 2013-05-18T12:00:46+02:00 Maggio 18th, 2013|Non categorizzato|Commenti disabilitati su Google+ Redesign: This Week in Social Media

Amy’s Bakery Meltdown: Yelp Is Broken and Social Flashmobs Apparently Rule

Amy's Bakery | Meltdown Analysis | Social Media TodayYelp may not be the go-to source for restaurant reviews. Why? Amy's Baking Company has 1131 reviews, 99.9% of which are snarky, mean, negative “reviews.” How many of those 1131 reviewers actually ate at the restaurant and how many just piled on for flash mob social media [...]

By | 2013-05-18T10:01:34+02:00 Maggio 18th, 2013|Non categorizzato|Commenti disabilitati su Amy’s Bakery Meltdown: Yelp Is Broken and Social Flashmobs Apparently Rule

5 Ways to Turn Your Facebook Cover Photo into a Call-to-Action That Converts

Facebook Cover Photo Call-to-Action Can Convert | Social Media TodayThe cover photo of your Facebook Page is a great piece of marketing real estate. But how can you use it to drive user actions and conversions? In light of Facebook’s new policy that allows for cover photos to include calls-to-action (CTAs), here are five ways [...]

By | 2013-05-18T10:00:29+02:00 Maggio 18th, 2013|Non categorizzato|Commenti disabilitati su 5 Ways to Turn Your Facebook Cover Photo into a Call-to-Action That Converts

6 Ways to Make Your WordPress E-Commerce Site Rock

WordPress eCommerce Best Practices | Social Media TodayBuilding and maintaining a great e-commerce site can be overwhelming at times as it seems there is no end to what needs to be focused on. Wordpress is a great tool for e-commerce sites just starting out. But even small sites focusing on e-commerce should follow these simple [...]

By | 2013-05-18T10:00:15+02:00 Maggio 18th, 2013|Non categorizzato|Commenti disabilitati su 6 Ways to Make Your WordPress E-Commerce Site Rock

The TweetDeck Fiasco

The TweetDeck Fiasco | Social Media TodayEarlier this month, Tweetdeck ended support for Facebook feeds, becoming essentially nothing more than another Twitter client in an already overcrowded field, which doesn't make a whole lot of sense to start with. To make matters worse and even more bizarre, they pulled their apps from Android and iOS [...]

By | 2013-05-18T02:09:15+02:00 Maggio 18th, 2013|Non categorizzato|Commenti disabilitati su The TweetDeck Fiasco