Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

LinkedIn Mentions: This Week in Social Media

LinkedIn Mentions, This Week in Social Media | Social Media ExaminerWelcome to our weekly edition of what’s hot in social media news. To help you stay up-to-date with social media, here are some of the news items that caught our attention. What’s New This Week? LinkedIn Introduces Mentions: LinkedIn adds “a new way for you [...]

By | 2013-04-06T12:00:40+02:00 Aprile 6th, 2013|Non categorizzato|0 Comments

2012 vs 2011 : +37% of time spent on #SocialMedia…

2012 vs 2011 : +37% of time spent on #SocialMedia http://t.co/xE7uGMgMzL Paolo FABRIZIO (@Pfabr)April 06, 2013 Social Behavior: The Big Game [INFOGRAPHIC] | Social Media TodayAllison Freeland iAcquire, a full-service digital marketing agency, and Survey Monkey, a leading provider of web-based survey solutions, recently combined forces to create a study on social behaivor. The March [...]

By | 2013-04-06T11:07:00+02:00 Aprile 6th, 2013|SocialMedia|0 Comments

20 ideas for setting up a #SocialBusiness…

20 ideas for setting up a #SocialBusiness http://t.co/sGws7446Ar Paolo FABRIZIO (@Pfabr)April 05, 2013 20 Brainstorming Ideas For Creating A Social Business | Jeffbullas's BlogSocial media was all hype when I registered on Twitter in 2008 and Facebook was still just a platform for connecting friends and family. Now major brands are embracing it with a [...]

By | 2013-04-05T22:27:41+02:00 Aprile 5th, 2013|SocialBusiness|0 Comments

#LinkedIn adds mentions to go ‘social’…

#LinkedIn adds mentions to go 'social' http://t.co/zlilyBLzsF #SocialMediaScrum Paolo FABRIZIO (@Pfabr)April 05, 2013 LinkedIn Adds Facebook-Style Mentions to Boost ConversationsLinkedIn just made it much easier to have a conversation with other users on the social network. LinkedIn announced Thursday that it has started rolling out a new mentions feature that is similar to what's available [...]

By | 2013-04-05T21:55:47+02:00 Aprile 5th, 2013|LinkedIn, SocialMediaScrum|0 Comments

Le 10 aziende al Top per la #BrandReputation (in…

Le 10 aziende al Top per la #BrandReputation (in Italia) http://t.co/xfwfcEP15p Paolo FABRIZIO (@Pfabr)April 05, 2013 Brand reputation: pubblicata la classifica delle aziende con la migliore reputazione in ItaliaLa reputazione è una leva di business. La correlazione fra ciò che i consumatori pensano di un'azienda e la sua performance di mercato è diretta: i comportamenti [...]

By | 2013-04-05T16:28:31+02:00 Aprile 5th, 2013|BrandReputation|0 Comments