Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Are you able to achieve customer loyalty ? #CS…

Are you able to achieve customer loyalty ? #CS http://t.co/A6pPN3ieoQ Paolo FABRIZIO (@Pfabr)March 27, 2013 4 Keys to Customer LoyaltyThere are few things more valuable (or more rare) than customer loyalty. Customer loyalty cannot be bought. It must be earned... not just once, but every day of the customer relationship. The following rules contain the [...]

By | 2013-03-27T20:47:21+01:00 Marzo 27th, 2013|CS|0 Comments

12 amazing #SocialMedia stats pills !…

12 amazing #SocialMedia stats pills ! http://t.co/cM199A4Nnd Paolo FABRIZIO (@Pfabr)March 27, 2013 12 Truly Incredible Social Media Statistics! - Brandwatch12 Truly Incredible Social Media Statistics! There are so many 'amazing' and 'incredible' social media statistics bandied around the web willy nilly, it's a surprise that anyone has any emotion left to express. Furthermore, the numbers [...]

By | 2013-03-27T16:56:26+01:00 Marzo 27th, 2013|SocialMedia|0 Comments

Interesting tips to amplify your #Facebook…

Interesting tips to amplify your #Facebook presence http://t.co/CfZWUG4o03 Paolo FABRIZIO (@Pfabr)March 27, 2013 5 Ways To Maximise Your Facebook Presencehttp://youtu.be/b95jfJe5r6M Here are a few easy ways to maximize your Facebook presence and engage your followers: http://stevewsocialmedia.co.uk/setup-facebook-page-your-company/ 1. Post frequently. Posting 5 or more times a week versus once a week dramatically increases your engagement with [...]

By | 2013-03-27T15:39:29+01:00 Marzo 27th, 2013|Facebook|0 Comments

Dove si cerca #lavoro? Da off-line ad (anche)…

Dove si cerca #lavoro? Da off-line ad (anche) on-line http://t.co/K2Hgp445hN #SocialMediaScrum Paolo FABRIZIO (@Pfabr)March 27, 2013 Da off-line a on-line, il lavoro ora lo si cerca all-linedi Fabio Savelli Da un lato l'effetto scoraggiamento nella ricerca di lavoro, anche sui social network. Dall'altro la necessità di ampliare quello che gli addetti ai lavori chiamano "capitale [...]

By | 2013-03-27T12:51:00+01:00 Marzo 27th, 2013|lavoro, SocialMediaScrum|0 Comments

Social Media Marketing Strategies for Engaging…

Social Media Marketing Strategies for Engaging Customers http://t.co/ExtuUEGa92 Paolo FABRIZIO (@Pfabr)March 27, 2013 Social Media Marketing Strategies for Engaging Customers | Business 2 CommunitySocial media is arguably one of the most transformational aspects of our personal and professional lives. It has become people's microphone, personal advisor, and source of entertainment. So it's only right that [...]

By | 2013-03-27T12:12:45+01:00 Marzo 27th, 2013|Non categorizzato|0 Comments