Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Blogging ain’t no joke: it takes method,…

Blogging ain't no joke: it takes method, consistency, creativity...and passion #SM http://t.co/TzAZ3E8WFE Paolo FABRIZIO (@Pfabr)March 19, 2013 Becoming a Blogger, Do You Have What it Takes? | Social Media ExaminerAre you thinking of starting a blog or restarting your blog? Do you wonder if you have what it takes to attract a strong blog audience? [...]

By | 2013-03-19T19:23:07+01:00 Marzo 19th, 2013|SM|0 Comments

Ogni cliente perso implica maggiori sforzi per…

Ogni cliente perso implica maggiori sforzi per acquisirne uno nuovo. Qual'è la tua strategia #SocialCRM ? http://t.co/ZTw5l2yVVa Paolo FABRIZIO (@Pfabr)March 19, 2013 How Winning Customer Service Can Help Win Back Lost Customers | Business 2 CommunityIt's estimated that small businesses are losing up to 40 percent of their customers each year, winning customer service is [...]

By | 2013-03-19T19:11:03+01:00 Marzo 19th, 2013|SocialCRM|0 Comments

‘Kiss my #hashtag !’ : the battle between…

'Kiss my #hashtag !' : the battle between #Facebook and #Twitter http://t.co/qJc8mkyCTY Paolo FABRIZIO (@Pfabr)March 19, 2013 Facebook Works to Incorporate HashtagFacebook Inc. is taking its business rivalry with Twitter Inc. into the realm of symbols: #Feud. Facebook is working on incorporating the hashtag, one of Twitter's most iconic markers, into its service by using [...]

By | 2013-03-19T18:52:55+01:00 Marzo 19th, 2013|Facebook, hashtag|0 Comments

Financial Services & Social Media: an…

Financial Services & Social Media: an interesting UK survey #SM http://t.co/3wrtcPzZyb Paolo FABRIZIO (@Pfabr)March 19, 2013 FSM UK & IFP Survey Results 2013 - What IFAs really think to Social Media - Financial Social MediaIn November 2012 the IFP and FSMUK teamed up to conduct a survey and asked over 2000 IFAs to take part [...]

By | 2013-03-19T11:57:45+01:00 Marzo 19th, 2013|SM|0 Comments