Daily Archives: 29 January 2020

Digital Customer Service Personas [ebook]

As Digital Customer Service is growing, front line staff’s skills necessarily need to be updated. It’s about letting them acquire specific competencies to optimize and harness conversations through digital channels (social media, live chat and messaging apps). To respond to this urgency felt by more and more companies, I wrote the e-book Digital Customer Service [...]

By | 2020-04-26T18:30:22+00:00 January 29th, 2020|Social Customer Service|0 Comments