Monthly Archives: March 2024

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When the customer respects you

As there are good and bad persons on this worlds, every customer is not a good customer. Despite that, still some companies allow bad customers’ behaviors because they are afraid to lose them, making the worst mistake: tolerating what they’d never accept by their own employees! Conversely when the customer respects you, you’re on the [...]

By | 2024-03-27T10:17:55+01:00 March 27th, 2024|Digital Customer Service|0 Comments

Is your customer team dehumanized?

“When customers read our responses, they feel more empathy with our chatbot than with our human agents!” It may seem a paradox, but it’s exactly what some managers are complaining about these days. Of course I refer to those who carry out quality checks over Digital Customer Service conversations on a regular basis. As some [...]

By | 2024-03-13T18:45:05+01:00 March 13th, 2024|Digital Customer Service|0 Comments