Monthly Archives: March 2024

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When the customer respects you

As there are good and bad persons on this worlds, every customer is not a good customer. Despite that, still some companies allow bad customers’ behaviors because they are afraid to lose them, making the worst mistake: tolerating what they’d never accept by their own employees! Conversely when the customer respects you, you’re on the [...]

By | 2024-03-27T10:17:55+01:00 March 27th, 2024|Digital Customer Service|Comments Off on When the customer respects you

Is your customer team dehumanized?

“When customers read our responses, they feel more empathy with our chatbot than with our human agents!” It may seem a paradox, but it’s exactly what some managers are complaining about these days. Of course I refer to those who carry out quality checks over Digital Customer Service conversations on a regular basis. As some [...]

By | 2024-03-13T18:45:05+01:00 March 13th, 2024|Digital Customer Service|Comments Off on Is your customer team dehumanized?