Monthly Archives: October 2024

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The service that clients love the most

Every company would like a crystal ball to know what clients love the most. In fact, even though some AI-powered platforms help detecting customer’s sentiment, it’s still pretty hard to predict towards which direction their demand is going to. Anyways, there are two things that you can do immediately to intercept customer’s signals – so [...]

By | 2024-10-22T18:13:01+02:00 October 22nd, 2024|Digital Customer Service|0 Comments

Why contextualizing conversations is key

Picture your average working day: I bet that you handle dozens of interactions through a vast array of channels. Regardless of they are with external or internal customers, make sure that your interlocutors are aware of the scenario and actions (taken or to be). Otherwise both of you will have doubled efforts and interactions! That’s [...]

By | 2024-10-08T06:49:40+02:00 October 8th, 2024|Digital Customer Service|0 Comments