Monthly Archives: February 2025

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Are you building up customer culture bonds?

Even if it’s not in your DNA, you need to become both a good marketer and negotiator. In fact as a Customer Service Manager, mastering such skills is not less important than excelling with digital ones. Especially if you want to build effective cross-department customer culture bonds within your organization. Here are ‘two moments of [...]

By | 2025-02-25T17:22:29+01:00 February 25th, 2025|Digital Customer Service|0 Comments

How to match customer support and sales

Over the years there’s been much talk about breaking down the silos between customer service and sales operations. And I’ve attended several meetings where managers use to say “we should communicate better and cooperate more!” Then, this topic went out of main radars until last year. In fact in the last 12 months I’ve been [...]

By | 2025-03-06T09:14:18+01:00 February 12th, 2025|Digital Customer Service|0 Comments