Monthly Archives: March 2025

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Even a young job applicant is a customer

I like helping people and that’s the main reason why I’ve been working in customer service for so many years. However, when I was a youngster I remember that my first ‘customer experiences’ in job interviews were pretty bad. I was not considered, sometimes even not respected, because I had not any previous professional experience! [...]

By | 2025-03-26T09:02:05+01:00 March 26th, 2025|Digital Customer Service|0 Comments

We are ‘only’ humans: my new keynote

In customer service, March is the first milestone of the year bringing along Q1 results. And on top of that, the rising integration of Gen AI solutions is mixing things up! So if you are a manager, chances are that you feel the pressure trying to balance AI solutions and your current customer service model [...]

By | 2025-03-12T10:15:12+01:00 March 12th, 2025|Digital Customer Service|0 Comments