Monthly Archives: May 2025

Dear manager, stay relevant despite AI

The moment that you integrate Gen AI in any of its forms, you realize its impact on internal processes, digital conversations handling and quality checks. In a nutshell, it re-shapes what and how things need to be done. While it’s evident that striking a balance between human and AI agents is key, don’t forget about [...]

By | 2025-05-07T12:05:37+02:00 May 7th, 2025|Social Customer Service|0 Comments