Monthly Archives: May 2025

Avoid these slippery conversational hiccups

A customer having a conversations with your support team? Regardless of the channel, rest assured that they will notice every little detail: interactions flow, tone of voice, clarity, coherence proactivity and empathy. In fact most customers are excellent service assessors, because they’re able to detect any conversational hiccups and take them into account within their overall experience [...]

By | 2025-05-21T10:57:23+02:00 May 21st, 2025|Digital Customer Service|0 Comments

Dear manager, stay relevant despite AI

The moment that you integrate Gen AI in any of its forms, you realize its impact on internal processes, digital conversations handling and quality checks. In a nutshell, it re-shapes what and how things need to be done. While it’s evident that striking a balance between human and AI agents is key, don’t forget about [...]

By | 2025-05-07T12:05:37+02:00 May 7th, 2025|Social Customer Service|0 Comments