Monthly Archives: June 2025

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Customers see internal communication issues

‘Do they really work in the same office/company?’ That’s what I asked myself last week after having a disappointing customer experience. Actually it had started well, but then the situation went off rail when a second person of the same company joined the conversation. As this is an eye-opening case of how internal communication issues [...]

By | 2025-06-18T10:17:51+02:00 June 18th, 2025|Digital Customer Service|0 Comments

When Customer Culture boosts sales everybody wins

You set up a road map with every detail and then…it’s postponed. Weeks, months later the situation gets overcast: it’s not sure anymore even whether that project will ever born: damn! If you are a manager, I bet that you’ve already faced a similar scenario and felt frustrated. When instead benefits and priorities are not [...]