Daily Archives: 18 June 2025

Customers see internal communication issues

‘Do they really work in the same office/company?’ That’s what I asked myself last week after having a disappointing customer experience. Actually it had started well, but then the situation went off rail when a second person of the same company joined the conversation. As this is an eye-opening case of how internal communication issues [...]

By | 2025-06-18T10:17:51+02:00 June 18th, 2025|Digital Customer Service|0 Comments