Monthly Archives: July 2025

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The new balance after a rollercoaster AI year

“Do you mind if we record this video meeting? AI helps us extract highlights and key topics from it…”. I’ve been asked such a question pretty often in these last months since gen AI is spreading across organizations’ workflows. Especially in customer service operations, I’m observing some organizations changing their approach after experiencing a rollercoaster [...]

By | 2025-07-15T15:55:12+02:00 July 15th, 2025|Digital Customer Service|0 Comments

Incident or crisis: are you ready to face them?

Some things may be predictable, others definitely not. However, in both scenarios you’ve got to be ready to take action timely and effectively because today every company is publicly exposed. Therefore any organization may be under customers’ attack in case of a massive disruption affecting a large number of people – at the same time. [...]