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Monthly Archives: September 2025

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The very first step to spread Customer Culture

“The night brings wisdom” – they say. True or false it be, when it comes to embarking on innovative journeys it takes way more than that. Picture a company saying they are customer-centric, but then act erratically: I bet you’ll easily spot one at least. Conversely, if you want to spread Customer Culture effectively you [...]

By | 2025-09-23T19:19:19+02:00 September 23rd, 2025|Social Customer Service, Digital Customer Service|0 Comments
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What you do when the customer reaches the CEO?

In customer service it’s normal getting some complaints. That’s why most companies have procedures to manage them – in some cases with a specific area in charge for that (‘complaints department’). What happens instead if the customer vents his frustration towards your top management?  Well, whenever the customer reaches the CEO, you can forget about [...]

By | 2025-09-09T17:58:16+02:00 September 9th, 2025|Digital Customer Service|0 Comments
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