Monthly Archives: October 2025

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How to show caring and proactivity to your customers

A few weeks back a client asked me: “Paolo, where do you take so much inspiration from to create fresh, weekly content?” So I went: “firstly working with my client companies, mainly big ones. Then from my personal customer experiences, whenever I need to ask for support or information”. And I happen to do that [...]

Protect your customer service team from time theft

Optimizing time io crucial, for you as a manager and also for your customer service team. So, what are the main intrusions you want to prevent or erase to protect your agents’ time? As more than one I have worked on that delivering training & up-skilling sessions, most of the times the bottleneck lies in [...]

By | 2025-10-08T10:41:07+02:00 October 8th, 2025|Digital Customer Service|0 Comments