Monthly Archives: February 2026

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When the up-skilling journey comes to an end

“Since it’s the last session of this intensive up-skilling journey, I want you to know that I did appreciate your commitment from the very first workshop and I’m proud of the results that you have achieved…” That’s what I said last Wednesday kicking off the last leg of my Customer Culture Academy, after working with [...]

By | 2026-02-25T09:37:06+01:00 February 25th, 2026|Digital Customer Service|0 Comments

Set up your digital customer service priorities now

In the 70’s Bruce Springsteen used to sing ‘it’s hard to be a saint in the city’. Today some managers struggle to maintain focus and clarity, due too a plethora of goals and projects. Which sometimes are apparently not linked one another, nor 100% coherent. That’s why even seasoned customer service managers put more effort [...]

By | 2026-02-11T08:07:10+01:00 February 11th, 2026|Digital Customer Service|0 Comments