Monthly Archives: April 2026

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3 key requirements to work well. Together.

These past few weeks have been rich and intense for me, with lots of travels and activities at client companies (coaching sessions, workshops and keynote speeches). Some experiences have been instructive and challenging, others instead have validated previous ones. Among these, a situation where once again 3 key requirements turned out to be essential to [...]

By | 2026-04-21T18:38:44+02:00 April 21st, 2026|Digital Customer Service|0 Comments

Towards a successful Customer Culture evolution

“We should be more focussed on our customer’s needs” or “we want to become a customer-centric company”. At first sight, these two sentences seem quite similar, but if you read them again you’ll notice a huge difference. In fact what’s implied – i.e. not written – defines two different visions and goals. So I open the [...]

By | 2026-04-08T08:00:49+02:00 April 8th, 2026|Digital Customer Service|0 Comments