We are 'only' humans: my new keynote - Customer Service Culture

We are ‘only’ humans: my new keynote

In customer service, March is the first milestone of the year bringing along Q1 results. And on top of that, the rising integration of Gen AI solutions is mixing things up! So if you are a manager, chances are that you feel the pressure trying to balance AI solutions and your current customer service model (tasks, staff, skills). In response to such a need, I’m glad to introduce my new keynote speech 🎤 “We are ‘only’ humans – EI meets AI”.

Balance AI with emotional intelligence (EI)

After over one year of Gen AI over excitement, more and more companies have realized that it’s time to move further. More specifically, to move further with a wiser, agnostic approach towards any Gen AI-solution or platform. In fact, most customer service managers I have conversations with, confirm that integrating Gen AI solutions implies restructuring their service model – in part or in whole. FAQ are:

“In which customer service processe(s) shall we integrate Gen AI?”

“Accordingly, what results and impact can we expect from that?”

“To what extent would managers, supervisor or staff would be affected?”

“How can we increase productivity, getting our staff properly up-skilled or re-skilled?”

“How can we leverage AI to deliver excellent and consistent customet experiences?”

💡 So, if you’re looking for inspirational case examples to Artificial with Emotional Intelligence, read ‘why AI and EI success are intertwined’.

3 good reasons to pick my new keynote

Why choosing ‘we’re only humans’ for your next conference or town hall?

To leverage Emotional Intelligence (EI) in all customer service processes for a wise adoption of Gen AI.
To give a greater value to all human interactions, both with external customers and internal ones.
To engage all your staff on how everyone, as a human being, can add nurture smooth business relationships.