The new balance after a rollercoaster AI year

“Do you mind if we record this video meeting? AI helps us extract highlights and key topics from it…”. I’ve been asked such a question pretty often in these last months since gen AI is spreading across organizations’ workflows. Especially in customer service operations, I’m observing some organizations changing their approach after experiencing a rollercoaster AI year. Because they have more mature visions and goals.

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Highlights

00:03 Intro episode #45
00:39 From AI excitement to partial disillusion
03:07 2024-2025 after the rollercoaster AI year
04:09 Why many companies need a new balance
04:55 “We use AI to increase productivity and save time…”
06:31 💡 The missing links
07:53 1. Take a look at your internal processes
08:15 2. How are you enhancing your saved time?
11:49 Why time management is the new gold
13:51 Check out Time Management in the ‘Customer Culture Academy’
16:15 For more information drop me a line: paolo@customerserviceculture.com
16:27 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
16:55 Check all available services on CustomerServiceCulture.com
17:23 Closing remarks – have great conversations!

Hot links

Missed previous episode? Listen to ‘customers see internal communication issues‘
Check out my Digital Customer Service consulting page
Up-skill your customer service team with customized training paths
Want to boost your next conference? 4 +1 cusatomized keynote speeches
Read my book ‘The Power of Digital Conversations‘
Learn about the Customer Culture Academy.
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Over to you

As a Customer Service Manager, I’m sure that you are currently implementing Gen AI solutions as well. So I’m curious to know: to what extent are internal processes and time management currently impacted? Feel free to respond here.