Protect your customer service team from time theft

Optimizing time io crucial, for you as a manager and also for your customer service team. So, what are the main intrusions you want to prevent or erase to protect your agents’ time? As more than one I have worked on that delivering training & up-skilling sessions, most of the times the bottleneck lies in internal communication. That’s why I’m going to share an eye-opening case example where service agents got chunks of their time theft.

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Highlights

00:03 Intro episode #47
00:47 Those dangerous intrusions…
01:45 Fast-paced is the average for a customer service team (first hand experience)
03.11 Why internal communication is vital
04:05 An eye-opening experience training a customer service team
07:01 💡 The bottleneck with other departments (sic!)
09:43 The negative impacts you want to get rid of
10:51 How to defend your team from time withdrawals
12:11 Have you ever experienced similar situations?
12:45 Drop me a line here: paolo@customerserviceculture.com
13:07 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
13:19 Check all available services on CustomerServiceCulture.com
14:01 Have great conversations!

Hot links

Missed previous one? Listen to ‘what you do when the customer reaches the CEO?‘
Check out my Digital Customer Service consulting page
Get your team up-skilled with customized training paths
Want to boost your next conference? 4 +1 cusatomized keynote speeches
Read my book ‘The Power of Digital Conversations‘
Learn about the Customer Culture Academy.
🎧 Subscribe to this podcast on Spotify, Amazon Music or Apple Podcast.

Over to you

Time theft or withdrawal – if you will – is an issue affecting many customer service teams’ productivity and cross-department relationships. Nevertheless it often has silent symptoms, so you may not be aware of it unless your team reports them to you.