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Why culture is hot as hell in customer service

I have to tell you. One of the most exciting aspects of my activity as Digital Customer Service consultant is having conversations with a vast array of organizations. Business belonging to various industries, sizes and of course different approach when it comes to customer relationships. As in the last 12 months many customer service managers [...]

By | 2021-06-30T08:05:28+00:00 June 30th, 2021|Customer Service|0 Comments

Do your customers abuse support?

More than one manager have told me ‘I think that we’re giving away too much to some customers who don’t deserve it.’ You may think that that’s a negative approach, but sometimes it’s just the result of multiple agents feedbacks. They’ve felt frustrated because they’ve realized that some customers abuse support. As this is a thorn [...]

By | 2021-05-26T08:56:40+00:00 May 26th, 2021|Customer Service|0 Comments