2026 top customer service conferences

Let’s start off this new year sharing 2026 top customer service conferences. This selection includes international ones that are focussed on one or more of these hot topics: Digital Customer Service, Gen AI and Customer Culture. I hope you’ll enjoy this global selection and if you have further ones to recommend, let me know the details here so that I can update this list.

Top 2026 international conferences

Now let’s delve into 2026 customer service conferences. To make things easier for you, I’ve ordered all of them by date/calendar/location and added related links – where already available:

January

Customer Success Summit | January, 28 | Washington D.C., US

February

CX Now Healthcare | February, 26 | Milan, Italy
The Customer Conference | February, 26 | London, U.K.

March

CCW Digital Europe | March, 3-5 | London, UK
Succeet Summit | March, 18-19 | Wiesbaden/Frankfurt, Germany
The Experience Summit | March, 17-19 | Seattle, US
CCW Australia and NZ | March, 18-19 | Sydney, Australia
ICEM Summit | March, 19-20 | Berlin, Germany
All 4 customer | March 24,25,26 | Paris, France

April

Customer Service & Experience West | April, 21-22 | San Diego, US
CX Leaders Advantage | April, 27 | Toronto, Canada
CX Live Show | April, 28-29 | Dubai, EAU

May

Contact Center & Customer Services Summit | May, 06-07 | London, UK
Digital Customer Experience Summit | May, 12-13 | Toronto, Canada
CX Retail Europe Exchange | May, 18-19 | Barcelona, Spain
Customer Success Summit | May 28-29 | Amsterdam, The Netherlands

June

Salesforce Connections | June 03-04 | Chicago, US
CX EMEA by Forrester | June, 08-10 | Amsterdam, The Netherlands
21st Customer Service Summit (link coming soon) | June, 11 | Athens, Greece
Customer Experience 2026 | June 14-16 | USA (Location T.B.A.)
The Customer Show Asia 2026 | June, 16-19 | Singapore
CCW US | June, 22-25 | Las Vegas, US

July

CX Retail Exchange | July, 01-02 | London, UK

August

The Customer Show | August, 04-05 | Melbourne, Australia

September

All4 Customers | September, 15,16,17 | Cannes, France
Customer Success Festival | September, 22-23 | San Francisco, US
CX Retail USA | September, 22-23 | Jersey City, US
CX for Financial Services | September, 23-24 | Toronto, Canada
E3CX | September, 29-30 | Riyadh, Saudi Arabia

October

Customer Contact Week Europe | October, 05-07 | Amsterdam, Netherlands
Customer Engagement Summit | October, 07-08 | London, UK
CX BFSI USA | October, 13-14 | Miami, US
Customer Contact West | October, 18-21 | Tucson, US
Digital Customer Engagement Summit | October, 21 | London, UK
Customer Success Festival | October, 28-29 | Boston, US
Customer Success Festival | October, 29 | Sydney, Australia

November

Call & Contact Centre Expo | November, 18-19 | London, UK

Ready to boost your next conference?

After sharing this selection of 2026 top customer service conferences from all over the world, I hope to meet you in person at one of them. Finally, if you want to leverage Customer Culture in your next conference or corporate town hall: