When people love what they do they convey their passion to others. That’s exactly what happened when I sat down with Shep Hyken sharing our experiences as consultants and speakers: we had such a great conversation with lots of real case examples and fun moments that made this podcast episode a real gem. Looking forward to your feedback!
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Highlights
- 00:03 Welcoming Shep Hyken as special guest
- 00:19 St.Louis and Milan have never been closer: Shep and Paolo warm up
- 02:41 The digital customer experience takes place before a phone call
- 03:39 It happens to those who have taken digital support too far
- 04:45 Shep shares a winning, seamless digital customer experience
- 08:41 A great conversation: is technology making customer’s life easier?
- 11:29 When a young Shep worked in a gas station and wanted to help a customer…
- 14:21 The values of empathy in conversations over digital channels
- 15:37 ‘Are you a human, or a bot?’ – said the customer
- 17:21 Younger customers take digital, smooth experiences for granted
- 19:01 Different consumers’ ages, different behaviors
- 20:29 Shep’s preface on my book ‘The Power of Digital Conversations’
- 21:29 Your feedback about this episode: paolo@customerserviceculture.com
Related links
- Shep Hyken’s LinkedIn profile and website
- Get your Digital Customer Service team up-skilled with my training paths.
- Check out my 3 speaking programs to hire me for your next conference.
My new book
💡 Did you now that ‘The Power of Digital Conversations‘ features Shep Hyken’s preface?
GRAB YOUR COPY
Have great conversations. 👊
P.S. More Digital Customer Service gems in the newsletter.
Image: Unsplash.com
