Even a young job applicant is a customer

I like helping people and that’s the main reason why I’ve been working in customer service for so many years. However, when I was a youngster I remember that my first ‘customer experiences‘ in job interviews were pretty bad. I was not considered, sometimes even not respected, because I had not any previous professional experience! Fast forward today, I’m glad to share this example where a company treated a young job applicant as a customer.

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Highlights

00:03 Intro episode #41
00:45 The pillars of successful customer service people
01:55 1995: why my first job interviews sucked
03:23 Hint for smart brands: these are also customer experiences!
04:57 Even this young job applicant is a customer [recent fact]
06:01 How to be transparent and coherent throughout the CX journey
08:51 Why timing plays a key role in every relationship
10:11 Show off your Customer Culture – provided you have a nice one
10:55 Treat everybody as they’re all paying customers
12:45 💡 Check out the ‘Customer Culture Academy’
14:01 To get more info drop me a line: paolo@customerserviceculture.com
14:21 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
14:41 All available services on CustomerServiceCulture.com*
15:27 Have great conversations!

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