Optimizing time io crucial, for you as a manager and also for your customer service team. So, what are the main intrusions you want to prevent or erase to protect your agents’ time? As more than one I have worked on that delivering training & up-skilling sessions, most of the times the bottleneck lies in internal communication. That’s why I’m going to share an eye-opening case example where service agents got chunks of their time theft.
Listen to podcast
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Highlights
- 00:03 Intro episode #47
- 00:47 Those dangerous intrusions…
- 01:45 Fast-paced is the average for a customer service team (first hand experience)
- 03.11 Why internal communication is vital
- 04:05 An eye-opening experience training a customer service team
- 07:01 💡 The bottleneck with other departments (sic!)
- 09:43 The negative impacts you want to get rid of
- 10:51 How to defend your team from time withdrawals
- 12:11 Have you ever experienced similar situations?
- 12:45 Drop me a line here: paolo@customerserviceculture.com
- 13:07 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
- 13:19 Check all available services on CustomerServiceCulture.com
- 14:01 Have great conversations!
Hot links
- Missed previous one? Listen to ‘what you do when the customer reaches the CEO?‘
- Check out my Digital Customer Service consulting page
- Get your team up-skilled with customized training paths
- Want to boost your next conference? 4 +1 cusatomized keynote speeches
- Read my book ‘The Power of Digital Conversations‘
- Learn about the Customer Culture Academy.
- 🎧 Subscribe to this podcast on Spotify, Amazon Music or Apple Podcast.
Over to you
Time theft or withdrawal – if you will – is an issue affecting many customer service teams’ productivity and cross-department relationships. Nevertheless it often has silent symptoms, so you may not be aware of it unless your team reports them to you.
👉 Have you experienced anything similar? Let’s chat informally.
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Image credit: Unsplash.com
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Have great conversations!