The service that clients love the most

Every company would like a crystal ball to know what clients love the most. In fact, even though some AI-powered platforms help detecting customer’s sentiment, it’s still pretty hard to predict towards which direction their demand is going to. Anyways, there are two things that you can do immediately to intercept customer’s signals – so I’m sharing them in this podcast episode.

Listen to the podcast

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Highlights

00:03 Intro episode #37
00:57 Why every company would like to know what customers want
02:13 Lesson learnt: don’t make assumptions!
03:33 Learn from both spontaneous and solicited signals
05:24 Keep your radars on to intercept new customer’s demand
05:55 How my insurance company asked for my feedback (kudos to them!)
09:55 Does the service that clients love the most really exist?
11:01 What consulting service my client companies are loving the most
11:45 Get for more info: paolo@customerserviceculture.com
11:57 Why a digital conversation assessment has a great value
12:37 The next step: digital training & up-skilling
13:11 Are you spreading Customer Culture within your organisation?
13:41 Subscribe to this podcast on Spotify, Apple Podcast or Amazon Music
13:51 Get my book ‘The Power of Digital Conversations’ on Amazon
14:01 Check out all available services on CustomerServiceCulture.com

Over to you

Customers – as all of us are – are changing their behaviors and expectations at a super fast pace. That’s why engaging them in conversations where they can express what they wish to have, or are already searching for is key to prevent customer churn.