Why you need more thinking customers

As Gen AI is forcing managers to re-shape their digital customer service models, it’s crucial avoiding dangerous curves. In fact, this constant rush is generating ‘AI hallucinations‘ – both from organization and customer’s perspectives! That’s why it’s time to focus on goals first, then on tools to achieve them. In this critical process, it’s in your interest getting more and more thinking customers.

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Highlights

00:03 Intro episode #42
00:47 I’m talking to you, dear customer service manager
03:21 What ‘AI hallucinations’ are and why they’re so dangerous
05:21 Successful examples of Gen AI integration in customer service
08:21 Are you actively listening to the customer?
09:19 Don’t become a lazy brain
10:21 1936-2025: from Charlie Chaplin to the digital customer
11:39 Why you need more thinking customers
12:21 Stimulate your customer’s brain in meaningful conversations
13:13 How to let customers perceive that you’re better than competitors
14:01 My daily routine to nurture my own thinking
16:11 Nurture your customer service manager critical thinking
18:11 Is Customer Culture consistent across all departments?
19:01 💡 Check out the ‘Customer Culture Academy’
19:41 To get more info drop me a line: paolo@customerserviceculture.com
20:05 New keynote speech: “we’re ‘only’ humans: EI meets AI”
20:51 Subscribe to the podcast on Spotify, Apple Podcast or Amazon Music
21:11 Check all available services on CustomerServiceCulture.com*
21:15 Closing remarks – have great conversations!

About you Customer Culture evolution

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