Popular Today in Social: All Popular Articles As a small business owner, you know how important it is to have a presence in social networks. On the surface, social media may seem like a waste of time. But, not if you use it properly. SocialCRM has made the process a lot more seamless.
Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano
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