Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Google archivia le ‘instant previews ?:…

Google archivia le 'instant previews ?: http://t.co/f1y57ytyYf Paolo FABRIZIO (@Pfabr)April 26, 2013 Google archivia le 'instant previews ?Google has updated how you access the cached pages, similar results and how you share search results on Google+. Now, when you want to see a cached version of a search result, you need to click on the [...]

By | 2013-04-26T14:45:12+02:00 Aprile 26th, 2013|Non categorizzato|0 Comments

#SocialCRM: consumers want to contact Companies…

#SocialCRM: consumers want to contact Companies via #SocialMedia channels http://t.co/wkbXlv2CAa http://t.co/A94ixPgt4T Paolo FABRIZIO (@Pfabr)April 26, 2013 http://po.st/lsrdj The Value of Great Customer Service | Business 2 CommunityPopular Today in Business: All Popular Articles Seventy-eight percent of consumers say that they only buy from businesses that make it easy for them to deal with, and a [...]

By | 2013-04-26T12:58:59+02:00 Aprile 26th, 2013|SocialCRM, SocialMedia|0 Comments