Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

6 useful #SocialMedia metrics…

6 useful #SocialMedia metrics http://t.co/HQsE2A6Ht7 Paolo FABRIZIO (@Pfabr)April 08, 2013 6 Metrics All Social Media Marketers Should Be Familiar With | Ignite Social MediaThere are so many social media metrics and such little time. The Facebook download of page insights alone has over 1700 columns of data, ranging from daily Likes of your brand page [...]

By | 2013-04-08T16:18:20+02:00 Aprile 8th, 2013|SocialMedia|0 Comments

5 Tips to avoid mistakes on #SocialMedia…

5 Tips to avoid mistakes on #SocialMedia http://t.co/x7AVisOY2Q Paolo FABRIZIO (@Pfabr)April 08, 2013 What Businesses Are Doing Wrong on Social Media (And 5 Tips For Success)Over 1 billion people in the world are on Facebook, including over 175 million Americans, or 1 in 2 adults. Twitter recently surpassed 400 million accounts. LinkedIn boasts over 200 [...]

By | 2013-04-08T15:29:58+02:00 Aprile 8th, 2013|SocialMedia|0 Comments

5 Tips to Make Facebook Marketing Mobile-Friendly

5 Tips to Make Facebook Marketing Mobile-Friendly | Social Media ExaminerDo you know how your audience accesses Facebook? Do your Facebook fans see your updates on their mobile devices? According to Facebook’s fourth-quarter report, around 680 million of the company’s one billion monthly active users access Facebook from mobile devices. It’s up to brands and [...]

By | 2013-04-08T12:00:22+02:00 Aprile 8th, 2013|Non categorizzato|0 Comments

Come utilizzare i #Social Network per un ottimo…

Come utilizzare i #Social Network per un ottimo #SocialCRM http://t.co/TB5DZFH0ei Paolo FABRIZIO (@Pfabr)April 08, 2013 Assistenza al cliente nell'era del Web? Si può fare usando i social media. Ecco i segreti del customer care 2.0I social media sono ormai universalmente accreditati come uno strumento di marketing e possono giocare un ruolo cruciale anche nell'assistenza al [...]

By | 2013-04-08T11:29:17+02:00 Aprile 8th, 2013|Social, SocialCRM|0 Comments

The Social Media Revolution ! Suggerisco di…

The Social Media Revolution ! Suggerisco di mettere in pausa il video al min. 1:52 prima continuare la visione. http://t.co/AM5l3aooI5 Paolo FABRIZIO (@Pfabr)April 07, 2013 Social Media Revolution 2013Who is Social Media Energy? We're the social media firm that can make it happen... quickly. We're the team of experts that will create and maintain a [...]

By | 2013-04-07T23:41:08+02:00 Aprile 7th, 2013|Non categorizzato|0 Comments