Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

Il futuro del web sarà ‘SEOcial’ ?:…

Il futuro del web sarà 'SEOcial' ?: http://t.co/4zo3JU0KWa Paolo FABRIZIO (@Pfabr)April 02, 2013 Il futuro del web sarà 'SEOcial' ?Graph Search and growing numbers on Google+ are clearly leading us to a social search, a search that yields results our friends would recommend. With the blurring lines between traditional SEO and social media, the future [...]

By | 2013-04-02T10:50:35+02:00 Aprile 2nd, 2013|Non categorizzato|0 Comments

How to broaden your community and drive brand…

How to broaden your community and drive brand awareness #SMstrategy http://t.co/91qeiKDvsk Paolo FABRIZIO (@Pfabr)April 01, 2013 The Number 1 Thing Your Social Strategy Is Missing | Likeable Media - A Social Media and Word of Mouth Marketing FirmWith the rise of social media in the marketing mix, brands and marketers alike have learned several important [...]

By | 2013-04-01T10:41:09+02:00 Aprile 1st, 2013|SMstrategy|0 Comments

How ‘Social’ is my customer? What about my…

How 'Social' is my customer? What about my Company? #SocialCRM http://t.co/2GgjCgcjCZ Paolo FABRIZIO (@Pfabr)April 01, 2013 What does customer experience mean in social CRM? | My Social CustomerI've seen many vendors and bloggers offering CRM tools for the companies, that really don't meet the clients' expectations. Either they are comprehensive platforms with enormous amount of [...]

By | 2013-04-01T00:25:15+02:00 Aprile 1st, 2013|SocialCRM|0 Comments