Paolo Fabrizio

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Paolo Fabrizio

About Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker. Negli anni '90 partecipa alla startup della prima compagnia assicurativa online in Italia seguendo l'intero ciclo di vita del cliente. Dal 2013 come consulente e formatore aiuta le imprese a sfruttare il servizio clienti digitale come leva di business. Fondatore di CustomerServiceCulture.com, è autore di libri tematici e speaker a convegni in Italia e all'estero. Lecturer all'Università Bicocca di Milano

5 Social Media Monitoring Tools to Simplify Your Marketing

5 Social Media Monitoring Tools to Simplify Your Marketing | Social Media ExaminerAre you measuring your social media efforts? Do you know what’s working? Over the years, there have been dozens of social media monitoring tools launched, but not all social media monitoring platforms are created equal. In this article I’ll show you five platforms [...]

By | 2013-03-28T11:00:12+01:00 Marzo 28th, 2013|Non categorizzato|0 Comments

#SocialNetworks facts & figures: how to log on…

#SocialNetworks facts & figures: how to log on (desktop/mobile) amd demographic trends http://t.co/MShqGoc5cG #SM Paolo FABRIZIO (@Pfabr)March 28, 2013 who's on social?The face of social media has changed drastically since Friendster in 2002 and the social giant Facebook, burst onto the scene in 2004. The number and type of social media sites available has grown [...]

By | 2013-03-28T10:26:40+01:00 Marzo 28th, 2013|SM, SocialNetworks|0 Comments

Great tips to grow your #Blogging authority …

Great tips to grow your #Blogging authority http://t.co/TlhYfwIHpX Paolo FABRIZIO (@Pfabr)March 28, 2013 Building Your Blogging Authority OnlineThere are many hurdles in the blogging process, but if we assume that you've created a blog and have the will to write, how do you make your thoughts heard above the general chatter of the blogosphere?http://www.iblogzone.com/2013/03/building-your-blogging-authority-online.html

By | 2013-03-28T09:53:20+01:00 Marzo 28th, 2013|Blogging|0 Comments

Birre ‘virali’ ? Le grandi marche utilizzano…

Birre 'virali' ? Le grandi marche utilizzano strategie di #marketing inusuali http://t.co/kDByG2WzBs #SocialMediaScrum Paolo FABRIZIO (@Pfabr)March 27, 2013 Le birre puntano sul marketing non convenzionale - 1stonthenetEsiste uno strumento migliore rispetto ad un bel video virale per promuoversi facilmente e rapidamente online? A giudicare dagli esempi, riportati alla luce da Ninjamarketing.it, e che oggi ho [...]

By | 2013-03-27T20:57:27+01:00 Marzo 27th, 2013|marketing, SocialMediaScrum|0 Comments

Are you able to achieve customer loyalty ? #CS…

Are you able to achieve customer loyalty ? #CS http://t.co/A6pPN3ieoQ Paolo FABRIZIO (@Pfabr)March 27, 2013 4 Keys to Customer LoyaltyThere are few things more valuable (or more rare) than customer loyalty. Customer loyalty cannot be bought. It must be earned... not just once, but every day of the customer relationship. The following rules contain the [...]

By | 2013-03-27T20:47:21+01:00 Marzo 27th, 2013|CS|0 Comments