Daily Archives: 12 June 2020

7 reasons to take care of digital conversations

Someone said that ‘the devil’s in details’. Well, when it comes to dealing with customers over social media, live chat or messaging, that’s damn true.  In fact digital conversations are tricky because you have to carefully read what the customer has written, detect their sentiment and then craft your answer. There’s much much more though: [...]

By | 2020-06-12T12:03:51+00:00 June 12th, 2020|Digital Customer Service|0 Comments