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Do you speak Digital Customer Service?

More and more organizations have realized that excellent and consistent Digital Customer Service is a key business driver. The smartest ones have focussed on conversations effectiveness, taking care of them in details. That implies working on two aspects: tone of voice and, accordingly, up-skilling their agents turning them into digital conversation specialists. The good news [...]

By | 2023-01-24T18:18:25+01:00 August 18th, 2020|Digital Customer Service|0 Comments