Monthly Archives: September 2020


Building a team of Whatsapp customer support specialists

More and more companies have started delivering Whatsapp customer support, especially during this 2020 upheavals. So can you optimize such conversation in a profitable way? How to ensure excellent customer experiences? Check it out in this case study I have prepared for you. […]

By | 2022-03-08T08:06:15+01:00 September 28th, 2020|Digital Customer Service|0 Comments

How to bridge customer service skill gap

A couple of weeks ago I had the pleasure of speaking at the Customer Service & Experience Europe conference. Surely the most exciting part to me was exchanging knowledge with customer service managers from all over the world. Since this edition’s key discussion topics covered automation and customer service agents skill gap, I’m sharing some related [...]

By | 2020-09-16T09:44:07+02:00 September 16th, 2020|Digital Customer Service|0 Comments