Daily Archives: 16 September 2020

How to bridge customer service skill gap

A couple of weeks ago I had the pleasure of speaking at the Customer Service & Experience Europe conference. Surely the most exciting part to me was exchanging knowledge with customer service managers from all over the world. Since this edition’s key discussion topics covered automation and customer service agents skill gap, I’m sharing some related [...]

By | 2020-09-16T09:44:07+00:00 September 16th, 2020|Digital Customer Service|0 Comments