Daily Archives: 25 November 2020

How to optimize conversations via Live Chat

As digital channels are different one another, engagement rules with customers vary. Not being aware of that is just like leaving the keys of a new red Ferrari to an 18 year old at his first driving day. Pretty risky, uh? To help you prevent dreadful customer experiences I’m sharing case studies based on the [...]

By | 2020-11-25T17:39:40+01:00 November 25th, 2020|Digital Customer Service|0 Comments